A well-designed order management system is essential for omni-channel enabled supply chains.
Materials Fulfilment
ONLINE PROCUREMENT PORTALS
We develop, deliver and manage highly customised, low cost order placement portals to facilitate your internal, B2B and B2C procurement requirements via multiple online channels.
ELECTRONIC DATA INTERCHANGE (EDI)
We enable computer-to-computer exchange of documents electronically giving you the benefit of increased order processing speed and efficiency.
PAYMENT & CREDIT MANAGEMENT
We provide international credit management services and offer excellent payment terms on orders.
Why choose Exertis Global Operations for your order management
END TO END ORDER VISIBILITY
Our World Class SAP Materials Resource Planning (MRP) Systems give you real time visibility over orders immediately from the point of receipt through each processing stage until shipped from the system and with the carrier.
PAYMENT MANAGEMENT
Products can be delivered with duty paid (DDP) or delivered to your required destination with the customer as the importer of record (IOR). We offer DDP in 68 countries worldwide and can manage VAT in many jurisdictions.
MULTICHANNEL ORDERING
Orders to Exertis Global Operations can be facilitated online via business web portals, by telephone, email or industry specific channels such as SFTP (Secure File Transfer Protocol).
Product Localisation
KITTING
Through our global offices, international stocking points and partner networks, we will individually group, package and supply related product components for your specific customer markets.
PRODUCT CONFIGURATION & ASSEMBLY
We provide broad configuration services for all industries, enabling you to mass produce products that can be cost effectively customised to meet the needs of your diverse customer segments.
COMPLEX ASSEMBLY
We have the expertise to perform complex mechanical assembly and test on behalf of our clients.
DEVICE FLASHING
We offer an expert device flashing service where we overwrite existing firmware or data, in electronic devices, with new data based on your customisation requirements.
LOCALISATION MANAGEMENT
We provide a managed localisation service which includes desktop publishing, translation services and localised file management for print materials such as product manuals, labels, packaging.
PRODUCT FINALISATION
Under the management of our production team, we perform late stage finalisation of products close to their actual markets.
VENDOR MANAGED INVENTORY (VMI)
By availing of our VMI services, you can preserve your cash as we finance the customisation of your products within the manufacturing lifecycle.
Why choose Exertis Global Operations for your product localisation
VALUE ADD SERVICES
We provide critical value add services such as product finalisation at our international warehousing facilities.
REDUCED SET UP AND TEAR DOWN
We can feed pre-configured products into your production process, meaning you only need to focus on producing a single SKU, significantly reducing production line set up and tear down.
CAPITAL OPTIMISATION
Through our VMI service, you only pay for goods after they have been fully assembled and shipped, preserving your cash and optimising capital.
LOWER DEMAND FORECAST RISK
You only need to produce a single core product line while we finalise and customise your products in response to specific customer market demands.
Order Fulfilment
STOCKING AND LOGISTICS
With our own global warehousing facilities, Exertis distribution centres and third party logistics partners, we provide the best located international warehousing and transportation solutions.
PICK, PACK AND SHIP
Through our warehousing network and order fulfilment systems, we provide a range of pick and pack services ranging from single to multi-order batch processing, ensuring that we locate, remove from inventory, label, pack and ship all items in rapid response to orders received.
ORDER CONSOLIDATION
We group all orders by customer or destination, ensuring you benefit from rapid order fulfilment and lower freight costs through economies of scale.
ORDER TRACKING
Through our partners’ real-time wireless barcoding, we can track all orders and give you complete visibility over stock in transit. Tracking can be facilitated though our partners systems or recorded back directly via SAP.
ORDER TO CASH (OTC)
We provide an end-to-end OTC service for both B2B and B2C transactions, ranging from order receipt, fulfilment, distribution, invoicing and cash collection.
REDUCED COMPLEXITY, MORE FLEXIBILITY
Our fulfilment expertise facilitates the relationships between buyers and sellers, global device rollouts, central and regionalised procurement and offers the greatest flexibility in commercial and payment terms.
RANGE OF FULFILMENT SERVICES
We offer a wide range of order fulfilment services, with options for most destinations including single point of ordering, one global invoicing partner, excellent payment terms, business and end consumer fulfilment.
ORDER TRACEABILITY
Through our order tracking facility, you can view all your orders immediately from the point they are received and subsequently through each processing stage until shipped from the system and with the carrier.
INVENTORY ACCURACY
Through a combination of real time wireless barcoding, serialisation and SAP, we maintain a 99.997% inventory accuracy. This also enables us to prioritise shipment of individual SKUs based on specific requirements. E.g. FIFO (First In-First Out).
Returns Management
ELECTRONIC REPAIRS MANAGEMENT
Rework stations with full electrostatic discharge (ESD) controls are utilised, enabling our teams to replace damaged or faulty components across a wide range of electronic devices.
FAILURE ANALYSIS AND REPORTING
Through our data collection and analysis tools, we can determine the cause of product failure, and issue you a detailed report to manage warranty agreements.
PRODUCT INTEGRATION AND REWORK
For specific customers we are already a 3PI (3rd Party Integrator) certified to perform integrations, reworks and refurbishments using shop floor controls (SFC) managed by our SAP systems.
SCREENING AND TESTING
We have dedicated workstations for product screening and full functional testing.
DE-TRASH, RE-PALLETISATION AND RE-BOXING
We quickly and efficiently remove packaging from inbound returns and safely re-package and re-palletise products for distribution to any required location.
ELECTRONIC DEVICE FLASHING
We can remove, overwrite and load data and software on electronic devices in order to customise returned products for re-sale.
DEVICE REPLACEMENT & REDEPLOYMENT
Through our detailed product identification and traceability processes, we can quickly and accurately manage replacement and redeployment of customer returns.
RETURN MATERIAL AUTHORISATION (RMA) PORTALS
We can deploy tailored RMA portals for retailers and technical support teams to process their own returns onsite.
MANUAL RETURNS MANAGEMENT
Through our global office warehouses and trade counters, we can facilitate direct returns via walk in, post or courier delivery.
PRODUCT REWORK CAPABILITIES
For specific customers we are 3PI (3rd Party Integrator) certified to perform integrations, reworks and screenings. We also have full ESD (Electrostatic discharge) controls for electronic repairs and Piece Part Identification (PPID) processes.
QUALITY CONTROLS
We have a wide range of internal audit processes covering Quality Systems, Documentation Control, Returns Receiving, Subcontractor Quality Control, Process Control, Material and Equipment Control, Handling, Packaging, Storage & Delivery.
GLOBAL RETURNS LOCATIONS
Through our offices across Europe, Asia and the US, global Exertis distribution centres and third party logistics (3PL) partners, we can manage returns from virtually any global location.
AUTOMATED PROCESSES
All returned items are immediately tagged on our SAP systems, the buyer notified by email, root cause analysed and returns processed systematically.
Supply Chain eCommerce
WEB PORTALS
We develop and manage fully secure customised web portals that integrate warehousing and fulfilment with your online operations.
ONLINE PRODUCT CATALOGUES
Our portals enable you to create easy to use product catalogues that allow your staff or customers to order a wide variety of items in quantities ranging from individual to thousands of units.
ORDER MANAGEMENT SYSTEMS
Our eCommerce portals can be optimised to accept orders by EDI (electronic data interchange) while we also efficiently manage traditional order channels such as phone and email.
OMNI-CHANNEL MANAGEMENT
Through our SAP systems, international stocking points and global network of logistics partners, we can help you manage and fulfil orders received from any customer channel, including online via desktop, tablet and smartphones.
CUSTOMISED DATABASE MARKETING
Through our eCommerce systems, we can capture, analyse and manage your customer data, and launch personalised customer marketing campaigns on your behalf.
CUSTOMER INSIGHTS
Using our advanced SAP systems and unique identifier numbers, we can provide you with weekly online customer transaction reports including address, nationality and language, enabling you to deliver highly personalised and localised marketing communications to your customers.
COST REDUCTION & RATIONALISATION
By migrating your local and regional offices onto a single eCommerce platform, you can group all product and material orders together through a single master supplier, and benefit from economies of scale.
RAPID WEB PORTAL DEPLOYMENT
We can typically fully deploy an online eCommerce portal within a number of days depending on the level of functionality required.
LOW COST B2B AND B2C SOLUTIONS
Depending on your specific business requirements, we can use off the shelf or bespoke software to create eCommerce platforms for B2B and B2C orders.
ORDER RANGE AND FLEXIBILITY
Our systems can be configured to manage order quantities ranging from individual units (SKUs) up to thousands. We can source hundreds of product categories including clothing, stationery, promotional items, technology components and finished goods.
REDUCED STOCKHOLDING REQUIREMENTS
We can manage inventory on your behalf delivering it to your required locations on a just-in-time basis. This dramatically reduces your stockholding requirements and associated overhead costs.
SPEED OF ORDER DELIVERY
We can ensure delivery of your internal and customer orders anywhere in the world within 15 days of order placement.
EXTENSIVE GLOBAL SUPPLIER NETWORK
We work with thousands of quality assured global suppliers, enabling us to source the highest quality products and materials for you at low cost.
BRAND MANAGEMENT & QUALITY CONTROL
By consolidating all orders onto a single managed platform, you can ensure consistency of product quality, specification and branding. For all new product orders, we will provide you with a graphical representation and physical sample for sign off.